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SPONSORED SUPPLEMENT: Customer service: Raising the stakes as customers expect more
Oct. 1, 2008 Whether outsourcing customer service or doing it in house, retailers must manage complexity and responsiveness to give shoppers the help they seek. As more consumers shop online they expect e-retailers to provide the same level of personalized, proactive customer service they could receive in a store ...
Customer Service
July 1, 2008 While retailers learn to chat, they also should eye other methods Customer service is perhaps the most delicate matter in retailing. One bad experience and a retailer potentially can lose a customer for life. One great experience and a retailer can gain the loyalty of a customer—and the family and ... Related Searches: live chat | text message | customer service
24-7 INtouch Expands to 24 Hour Spanish Customer Service
Jun. 2, 2008 TORONTO, Ontario. June 2nd, 2008 – 24-7 INtouch, a leading multi-channel contact center outsourcer, last month expanded their Spanish customer service offering. Responding to the increasing growth of the Spanish speaking demographic, full Spanish language support has been extended to cover the entire ... Related Searches: live chat
10 tips for employing live chat profitably
Mar. 1, 2008 Knowing how and when to invite a customer to chat and which customers to chat with can turn live chat from a customer service convenience into a sales-generating tool. By Don Davis Baffled as to what to buy her boyfriend, Annabel accepted an invitation to chat while browsing the web site of Ted Baker ... Related Searches: don davis | live chat | ritz interactive | average conversion rates
Keep In Touch
Feb. 1, 2008 Three watchwords for e-retailers outsourcing their contact centers: monitor, measure and motivate By Don Davis The period leading up to Valentine’s Day is among the busiest times of the year for Vermont Teddy Bear, a multi-channel retailer of stuffed animals and other gift items. So disaster loomed ... Related Searches: alpine access | don davis
24-7 INtouch Launches Outsourcing Partnership Program
Oct. 1, 2007 TORONTO, Ontario. October 1st, 2007 – 24-7 INtouch, a leading multi-channel contact center outsourcer, has launched a value-added partnership program that provides clients with complete end to end solutions through a one vendor relationship. Pre-screened quality outsourcing solutions through a single ... Related Searches: outsourcing
SPONSORED SUPPLEMENT: The Increasing Value of Customer Service
Oct. 1, 2007 SPONSORED SUPPLEMENT: The Increasing Value of Customer Service E-retailers that skimp on customer service risk losing more than a sale. There`s no question that the Internet has changed consumer expectations of the shopping experience by allowing them to shop when they want, from wherever they want ... Related Searches: assurz | staples | white glove delivery | demographics of online shoppers
24-7 INtouch Launches Industry Blog for Outsourcing Community
Sep. 11, 2007 TORONTO, Ontario. August 28th, 2007 – 24-7 INtouch, a leading multi-channel contact center outsourcer, has launched The Contact Center Blog (www.thecontactcenterblog.com) that focuses around news and current trends in the contact center industry. The intent of the Blog is not to promote 24-7 INtouch ...
Let’s talk
Aug. 1, 2007 Once seen as a customer service option, live chat has become a sales tool By Don Davis When online retailers first adopted live chat, many saw it as a less expensive way to respond to customers’ questions than the telephone or e-mail. But increasingly e-retailers are discovering that using live assistance ... Related Searches: live chat | backcountry | don davis
Web retailers must handle with care both customers and customer service
July 1, 2007 One bad customer service experience and a customer could stop shopping a retailer for life. Customer service is that crucial. What’s more, customer service can be a key differentiator among competing merchants. For in contrast to one bad experience, customer service that routinely excels can keep a ... Related Searches: assurz | live chat
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