|
 |
|
|
|
 |
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
 |
|
 |
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
  |
|
Sort by: popularity |
date
New inquiry management tool helps Drugstore.com expedite customer service
Sep. 26, 2008 With a new customer relationship management tool, Drugstore.com has reduced by about 20% the average time its customer service reps spend answering questions from consumers, vice president of customer care Ron Kelly says. “We’re dealing with a hundred thousand customer contacts in any given week, but ...
Consumers are suspicious of how their online data is used, new survey says
Sep. 26, 2008 Consumers may love shopping online, but they’re still suspicious of the safety of their personal information. A poll just out from Consumers Union’s Consumer Reports National Research Center says that 82% of consumers are concerned about their credit card numbers being stolen online while 72% are concerned ...
Experian QAS Offers New Web-based Point-of-Entry Email and Phone Validation Services
Sep. 18, 2008 Customer data quality company complements address validation with QAS Email and QAS Phone to provide clients with increased operational efficiency and improved customer communication Las Vegas– Sept. 15, 2008 – Experian® QAS®, a leading provider of customer data quality software and services, today ...
CyberSource expands four dimensions of buyer validation with real-time data
Sep. 11, 2008 To help risk managers more quickly decide which online orders to approve and which to hold for further review, CyberSource Corp. is building out a four-part risk management application recently upgraded with real-time consumer data like current wireless and Voice over Internet Protocol telephone numbers ...
CyberSource Adds On-Demand Verification Services from TARGUSinfo to Its Anti-Fraud Arsenal
Sep. 3, 2008 MOUNTAIN VIEW, Calif.-September 3, 2008-CyberSource Corporation [NASDAQ: CYBS], a leading provider of electronic payment and risk management solutions, today announced that it has integrated TARGUSinfo verification services into its enterprise case management solution. CyberSource customers` fraud ...
AdReady Adds Leading Contact Information Website to List of Partners
Aug. 21, 2008 WhitePages.com Latest to Offer AdReady’s Self-Service Advertising Solution to Marketers SEATTLE, WA – July 24, 2008 – AdReady™, Inc., the leader in self-service online display advertising, today announced that WhitePages.com, the leading website for finding and connecting with people, will use the ...
Getting better rankings in local search can smooth out holiday shopping
July 10, 2008 Although Internet search engines have become consumers’ preferred tool for finding local retail stores, many merchants don’t optimize their web sites to appear in local search results that show information on individual store locations, says David Dague, vice president of marketing for Localeze, a ...
Customer Service
July 1, 2008 While retailers learn to chat, they also should eye other methods Customer service is perhaps the most delicate matter in retailing. One bad experience and a retailer potentially can lose a customer for life. One great experience and a retailer can gain the loyalty of a customer—and the family and ... Related Searches: live chat | customer service
How Improvement Direct manages customer service
Jun. 16, 2008 With consumers expecting higher levels of service across shopping channels, retailers need to find new ways to motivate and support customer service agents to reach higher levels of skills, David Boctor, executive vice president of home improvement e-retailer Improvement Direct said last week at the ... Related Searches: live chat
Tiny text messages can pack a wallop
Jun. 13, 2008 Are marketing and transactional text messages right for e-retailers? They’re being used by a handful of merchants and garnering success as consumers are growing increasingly fond of the tiny communications vehicles, akin to miniature e-mails that can pack a wallop when used right. Bryan Biniak, managing ...
Copyright 1999-2008 SLI Systems, Inc. All rights reserved.
|
 |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
 |
|
 |
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
Copyright © 2008 This content is the property of Vertical Web Media. Privacy Policy
Articles by Age, Title, Author. Conference, CD, Guides |
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
