Internet Retailer - Merchandising In An Age Of Virtual Stores


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LivePerson offers online chats with personal shoppers
Apr. 23, 2007 Can’t find the right dress to go with your new handbag? Out of birthday gift ideas for Aunt Sue? LivePerson Inc., which provides chat services for online retailers and service providers like banks and mobile phone companies, is testing a service that provides befuddled consumers with expert shoppers ...
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Specialty Online Retailer UncommonGoods Embraces UniPress Software’s FootPrints to Deliver Superior Customer Service
Aug. 1, 2006 Edison, NJ (August 1, 2006) – UniPress® Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that UncommonGoods, an online retailer that sells creative, high-quality merchandise, has selected UniPress’ FootPrints® to ensure customer service ...

UncommonGoods cuts operating costs to 5%
Jun. 5, 2002 New York-based specialty gift retailer UncommonGoods cut operating costs to 5% of revenues during May, the cimaopny tells InternetRetailer.com. The company does not disclose revenues but noted that those operating costs are down more than half from 13% of revenues in December 2001. UncommonGoods also ...

Fireclick adds nine retailers to its Netflame product
May 30, 2002 Los Altos, CA-based Fireclick Inc., which provides content acceleration and site tracking and monitoring services, announced today that it has signed nine new retailers for its Netflame product. The retailers are Bare Necessities, Hewlett-Packard, Sports Endeavors, WinterSilks, Online Shoes, Uncommon ...

UncommonGoods’ holiday sales nearly doubled from year before
Feb. 4, 2002 Holiday sales UncommonGoods.com increased 85% from the year earlier, whiole January sales were up 94% over the year earlier, founder and CEO David Bolotsky tells Internet Retailer. Specialty gift retailer Uncommon Goods published its first catalog last year and was pleased enough with the results that ...

COVER: Best of the Web
Jan. 1, 2002 A year ago the trend was developing; today it’s in full flower: Traditional retailers are taking over the web. Even the online merchants who envisioned lives as pure-play e-retailers are taking on the multi-channel mantel: Amazon has signed chains Toys R Us, Borders and Circuit City to marketing and ...

Internet Retailer announces its Top 25 Retail Web Sites for 2002
Dec. 31, 2001 Internet Retailer announces its Top 25 Retail Web.."> Internet Retailer announces its Top 25 Retail Web Sites for 2002 Reflecting the new reality of retailing on the web, Internet Retailer’s Top 25 retail web sites include many multi-channel retailers and only four pure-plays. "Internet ...

Drop the dot-com: UncommonGoods goes multi-channel with a catalog launch
Nov. 30, 2001 Don’t call the company UncommonGoods.com. UncommonGoods, formerly a pure-play online retailer, launched a catalog this month because it was seeking, in the words of founder and CEO David Bolotsky, “a cost-efficient way to attract new buyers." Uncommon Goods, which launched last year, was unhappy ...

COVER: Using Fulfillment to Stand Out
Nov. 1, 2001 By Andrea McKenna Findlay Online retailers who are trying to differentiate themselves have suddenly found a new means of standing out: fulfillment. Once a lowly operations function that took a back seat to marketing and web-site presentation, fulfillment is today one of the strategic tools that retailers ...

The School of Hard Knocks
Apr. 1, 2001 The market has toppled many pure-plays, but some are finding ways to keep their balance By Mary Wagner A year ago, when friends asked Paul Gilbert why he would leave a perfectly good brand manager’s job to join an unproven Internet start-up called JustBalls, he’d give the answer that still puts a gleam ...


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