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Search Suggestions: 10 tips for live chat | survey of e-retailing | average conversion rates | conversion rate statistics | customer service | backcountry | mark brohan | plumbersurplus | 24-7 intouch | skechers
SPONSORED SUPPLEMENT: Customer service: Raising the stakes as customers expect more
Oct. 1, 2008 Whether outsourcing customer service or doing it in house, retailers must manage complexity and responsiveness to give shoppers the help they seek. As more consumers shop online they expect e-retailers to provide the same level of personalized, proactive customer service they could receive in a store ...
RugSale.com boosts order size by combining live chat with product images
Sep. 30, 2008 RugSale.com, an online retailer of area rugs, has doubled the average order size among shoppers that use a new live help feature on its site, says Paul Nangle, director of marketing. The retailer worked with local social media software company DecisionStep Inc. to develop an online interface that lets ...
New inquiry management tool helps Drugstore.com expedite customer service
Sep. 26, 2008 With a new customer relationship management tool, Drugstore.com has reduced by about 20% the average time its customer service reps spend answering questions from consumers, vice president of customer care Ron Kelly says. “We’re dealing with a hundred thousand customer contacts in any given week, but ...
Activa Live Chat Introduces Intelligence Rules and Expanded Features
Aug. 25, 2008 ST. CLAIR SHORES, MI - August 19, 2008 - Activa Live, Inc., a provider of on-demand live chat technology for Website sales and customer service, today introduced Intelligence Rules, an incredible new feature that helps its customers automatically target and engage with key visitors and high value customers ...
Pipit Interactive Debuts Patent-Pending Social Shopping E-Commerce Application
Aug. 21, 2008 Collaborative Commerce Solution Enables Brick-and Mortar Shopping Experience Online Santa Monica, Calif. – August 20, 2008 – Pipit Interactive (www.PipitInteractive.com), an innovator of social commerce technologies, today announces the general availability of PurchLIVE, a patent-pending social shopping ... Related Searches: shoptogether
Bamboo Cricket Launches Full-service Managed Solution to Accelerate Response and Drive Conversions
Aug. 15, 2008 Online retailers immediately connect with customers; stay connected with Live Chat; manage inbound email response; and supplement or fully staff their call centers Online Retailers Prepare for the Holidays Titusville, Florida – August 7, 2008 – Bamboo Cricket, a leading provider of next generation ...
Q2 revenue rises 59% at online help provider LivePerson
Aug. 8, 2008 LivePerson Inc., a provider of online help services such as live chat and click-to-call, reported second quarter revenue of $18.6 million, a 59% increase from $11.7 million in the second quarter of last year. Excluding the company’s acquisition last fall of Kasamba, an Israeli company that provides ...
Gander Mountain wants web shoppers taking a gander
Aug. 6, 2008 After a long stay on the sideline, Gander Mountain Co. got back into the e-commerce ballgame when it acquired the direct marketing and web business of Overton’s in December. Now the company, No. 213 in the Internet Retailer Top 500 Guide, is once more making up for lost time with the launch of GanderMtn ... Related Searches: gander mountain | gander
Web-based tech support service helps Circuit City reduce returns
Aug. 1, 2008 . Many consumers return electronic products like computers and digital cameras because they can’t figure out how to use them. Multi-channel electronics retailer Circuit City Stores Inc. has reduced returns with the help of web-based tech support from Plum Choice, an outsourced provider with more than ... Related Searches: circuit city stores internet sales
Customer driven
Aug. 1, 2008 With more pay and perks for reps and better self-service tools, web merchants up their commitment to customer service By Mark Brohan A good call center agent who’s courteous, knowledgeable and professional when the pressure is on is hard to find and even harder to keep. That’s why online retailers ... Related Searches: mark brohan | survey of e-retailing Search Suggestions: 10 tips for live chat | survey of e-retailing | average conversion rates | conversion rate statistics | customer service | backcountry | mark brohan | plumbersurplus | 24-7 intouch | skechers
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